Cancellation & Modification Policy
At Godytees, we understand that plans can change and you may need to modify or cancel your order. Our goal is to provide flexibility while managing our custom print-on-demand process.
Because every item is custom printed specifically for you after an order is placed, we have a time-sensitive window for all changes. Please read the following policy carefully.
Modifying Your Order
You have a 6-hour window after placing your order to request any modifications.
Acceptable modifications include:
- Changing the size, color, or design.
- Updating the shipping address.
All modification requests are subject to one critical condition: the order must not have entered the production phase. Even if a request is made within 6 hours, if the item is already being printed, we will be unable to accommodate the change.
Cancelling Your Order
You have a 6-hour window after placing your order to request a full cancellation and receive a full refund.
Similar to modifications, cancellations are only possible if the order has not yet entered production.
After the 6-Hour Window or Once in Production
Once 6 hours have passed since the order was placed, or once an order has entered our production queue, we can no longer make any changes or cancel it.
Why? Because our products are custom print-on-demand items made just for you. Once an order enters production, the materials have been allocated and the printing process has begun. At this stage, the costs have been incurred and the unique item cannot be restocked or resold.
We kindly ask for your understanding in this matter.
How to Submit a Request
To request a modification or cancellation, you must email our support team as soon as possible within the 6-hour timeframe.
- Email Us At: [email protected]
- In your email, please include: Your full name, the order number, and the specific changes you would like to make.
We will do our best to accommodate your request if it meets the criteria outlined above.
By placing an order on Godytees.com, you agree to this Cancellation & Modification Policy. We appreciate your cooperation and understanding.